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Zoho Desk vs Intercom: catalog facts
Zoho Desk	Intercom
Freemium Free signup is available, with paid plans offered through a free trial.	Paid Paid plans with a 14-day free trial that needs no credit card.
Web	Web
Multichannel inbox for support conversations Built-in help center with knowledge base and community	AI agent Fin answers customers directly Omnichannel inbox with collaborative ticketing
Hosted only, no self-hosted edition AI features lean toward customer service rather than internal IT	No free plan beyond the trial Aimed at business support teams rather than individuals
Hosted service	Web application, Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.