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Chatwoot vs Freshdesk: catalog facts
Chatwoot	Freshdesk
Freemium Self-hosting is free; the hosted cloud is paid with a free trial.	Freemium Free starting plan, with paid plans for more features.
Web, Self-hosted	Web
Many channels in one shared inbox Can be self-hosted	Omnichannel ticketing in one inbox Automated workflows for routing and follow-up
Self-hosting means running and updating the server yourself AI features are tied to its Captain assistant	Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT
Self-hosted, Hosted service	Hosted service
Open source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.