Chatwoot
An open-source customer support desk for live chat, email, WhatsApp and social conversations.
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About Chatwoot
Chatwoot collects customer conversations from live chat, email, WhatsApp and social channels into one shared inbox, alongside a knowledge base and newer voice call support. It is positioned as an alternative to Intercom and Zendesk.
An AI agent called Captain can answer common questions using your help center and past chats, and a Copilot suggests replies and translations for human agents. You can self-host the open-source code or use the hosted cloud service, which has a free trial.
Strengths
- Many channels in one shared inbox
- Can be self-hosted
- Built-in knowledge base
- AI reply suggestions and automated answers
Limitations
- Self-hosting means running and updating the server yourself
- AI features are tied to its Captain assistant
Details
- Pricing
- FreemiumSelf-hosting is free; the hosted cloud is paid with a free trial.
- License
- Open source, license not stated
- Developer
- Chatwoot
- Platforms
- Web, Self-hosted
- How it runs
- Self-hosted, Hosted service
- Best suited for
- Support teams that want a self-hostable alternative to Intercom or Zendesk
- Categories
- Messaging, IT administration
- Last verified
- Added
- Provenance
- Facts checked against the developer's own pages and store listings, 1 sources on file.
Alternatives to Chatwoot
Compare allSoftware that can replace Chatwoot for an important use case, and what changes if you switch.
Zendesk
A hosted customer and employee service platform for handling support tickets across channels.
Zendesk replaces self-hostable open source with a paid proprietary hosted service offering many channels, a large integration marketplace and built-in analytics.
Freshdesk
A cloud customer service help desk with omnichannel ticketing, automated workflows and AI agents.
Freshdesk is a hosted, closed-source omnichannel help desk with a free plan and AI agents, but no self-hosting option.
Zoho Desk
A cloud help desk that collects support requests from several channels into one ticket inbox.
Zoho Desk is a hosted multichannel ticket inbox with a help center and dashboards, integrated with the Zoho suite and not self-hostable.
Help Scout
A hosted shared inbox and help desk service for customer support teams.
Help Scout is a closed-source hosted shared inbox for support teams, removing server upkeep but giving up self-hosting.
FreeScout
A self-hosted open source help desk and shared inbox, modelled on Help Scout and Zendesk.
FreeScout is free, open source and self-hosted on ordinary PHP hosting with unlimited agents, though extra channels come as separate modules.
Libredesk
An open-source, self-hosted customer support desk that ships as a single binary.
Libredesk is a younger open-source self-hosted support desk that ships as a single binary with Docker Compose, keeping deployment simple.
Trudesk
An open source help desk with real-time tickets, built-in chat and email-to-ticket conversion.
Trudesk is an open-source self-hosted help desk with built-in chat and email-to-ticket conversion, as a smaller project with fewer channels.
Similar software
Related functionality, not necessarily a direct replacement.
osTicket
A long-established open source support ticketing system that you host on your own server.
Zammad
A web-based open source help desk and ticketing system you install on your own server.
UVdesk Open Source
A free open source PHP help desk built on Symfony, with email piping and a knowledge base.
Jitbit Helpdesk
An email-first help desk ticketing system available as a hosted service or a self-hosted install.
