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Chatwoot vs Gorgias: catalog facts
Chatwoot	Gorgias
Freemium Self-hosting is free; the hosted cloud is paid with a free trial.	Paid Paid plans; pricing is published on the site.
Web, Self-hosted	Web
Many channels in one shared inbox Can be self-hosted	Unified inbox across support channels Live Shopify data inside tickets
Self-hosting means running and updating the server yourself AI features are tied to its Captain assistant	Focused on e-commerce, mainly Shopify Hosted only
Self-hosted, Hosted service	Web application, Hosted service
Open source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.