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Chatwoot vs LiveAgent: catalog facts
ChatwootLiveAgent
Freemium

Self-hosting is free; the hosted cloud is paid with a free trial.

Paid

Paid subscription with a 30-day free trial and no setup fee.

Web, Self-hosted Web
  • Many channels in one shared inbox
  • Can be self-hosted
  • Ticketing, live chat, call center and knowledge base in one product
  • Built-in AI chatbot and reply assistance
  • Self-hosting means running and updating the server yourself
  • AI features are tied to its Captain assistant
  • Hosted only, no self-hosted option
  • Aimed at customer support teams rather than internal IT
Self-hosted, Hosted service Web application, Hosted service
Open source Closed source
License not stated License not stated
Not stated if an account is needed Account needed
Not stated if it works offline Needs internet

Checked September 24, 2026

Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.