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Chatwoot vs Tiledesk: catalog facts
Chatwoot	Tiledesk
Freemium Self-hosting is free; the hosted cloud is paid with a free trial.	Freemium Self-hosting the open-source code is free; the hosted service has a 14-day free trial.
Web, Self-hosted	Web, Self-hosted
Many channels in one shared inbox Can be self-hosted	Live agents and AI chatbots in one platform No-code visual conversation designer
Self-hosting means running and updating the server yourself AI features are tied to its Captain assistant	Self-hosting a multi-container stack takes some operations work Website is geared towards enterprise sales and demos
Self-hosted, Hosted service	Self-hosted, Hosted service
Open source	Open source
License not stated	License: MIT
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.