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Chatwoot vs Trudesk: catalog facts
Chatwoot	Trudesk
Freemium Self-hosting is free; the hosted cloud is paid with a free trial.	Free Free to use, with the source available on GitHub.
Web, Self-hosted	Web, Self-hosted
Many channels in one shared inbox Can be self-hosted	Real-time ticket updates and notifications Built-in chat between agents and customers
Self-hosting means running and updating the server yourself AI features are tied to its Captain assistant	Requires running and maintaining your own server when self-hosted Smaller project than older help desks such as osTicket
Self-hosted, Hosted service	Self-hosted, Hosted service
Open source	Open source
License not stated	License not stated
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.