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Chatwoot vs Zendesk: catalog facts
Chatwoot	Zendesk
Freemium Self-hosting is free; the hosted cloud is paid with a free trial.	Paid Paid subscription service with a free trial.
Web, Self-hosted	Web
Many channels in one shared inbox Can be self-hosted	Tickets from many channels in one queue Covers both customer support and internal employee service
Self-hosting means running and updating the server yourself AI features are tied to its Captain assistant	Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team
Self-hosted, Hosted service	Hosted service
Open source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.