Compare software

Frappe Helpdesk vs OTOBO: catalog facts
Frappe Helpdesk	OTOBO
Free Free and open source to self-host, with managed hosting available through Frappe Cloud.	Free Open source with no licence fees.
Web, Self-hosted	Web, Self-hosted
No per-agent pricing SLA targets with automated escalations	No licence costs ITSM processes based on ITIL practices
Runs on the Frappe Framework stack, which adds setup work for newcomers Mobile access is a progressive web app rather than native apps	You have to host and maintain the server yourself Website content is mainly in German
Self-hosted, Hosted service	Self-hosted
Open source	Open source
License: AGPL-3.0	License not stated
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.