OTOBO
An open-source, web-based service management and help desk platform you can host yourself.
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About OTOBO
OTOBO is a modular service management platform used through a web browser. It handles IT service management along ITIL practices, and the same ticketing and process tools can serve other departments such as customer service, HR and facility management.
Teams can adapt it to their own requirements and automate recurring service processes. Because you run it yourself, your data stays with you. The software is 100% open source with no licence fees, and version 11.1 is in beta. The project website is mainly in German.
Strengths
- No licence costs
- ITSM processes based on ITIL practices
- Modular and adaptable to non-IT departments
- Keeps service data on your own servers
Limitations
- You have to host and maintain the server yourself
- Website content is mainly in German
Details
- Pricing
- FreeOpen source with no licence fees.
- License
- Open source, license not stated
- Developer
- Rother OSS
- Platforms
- Web, Self-hosted
- How it runs
- Self-hosted
- Best suited for
- Organisations that want a self-hosted ticketing and ITSM system without licence fees
- Categories
- IT administration
- Last verified
- Added
- Provenance
- Facts checked against the developer's own pages and store listings, 1 sources on file.
Alternatives to OTOBO
Compare allSoftware that can replace OTOBO for an important use case, and what changes if you switch.
Znuny
An open-source ticketing and service desk system forked from the OTRS Community Edition.
Znuny is a direct continuation of the OTRS Community Edition with a long-term support branch and frequent releases, and remains free and self-hosted.
GLPI
An open-source IT service management suite with help desk, asset inventory and CMDB.
GLPI combines help desk, asset inventory and a CMDB with agentless network inventory and plugins, and can also be self-hosted at no cost.
iTop
An open-source web application for IT service management and configuration management databases.
iTop pairs ITSM ticketing with a CMDB and low-code customisation under the AGPL-3.0 license, though setup and data modelling take effort.
Zammad
A web-based open source help desk and ticketing system you install on your own server.
Zammad is a self-hosted open source help desk with packages for Debian, Ubuntu and CentOS plus Docker, but its server runs on Linux only.
osTicket
A long-established open source support ticketing system that you host on your own server.
osTicket is a mature, widely used self-hosted ticket system with published documentation, focused on ticketing rather than full ITIL service management.
Request Tracker
An open-source ticketing system that turns support email into trackable tickets through a web interface.
Request Tracker is an email-driven self-hosted ticketing system with highly customisable workflows and built-in charts, with hosted plans available through sales.
ManageEngine ServiceDesk Plus
A service desk platform combining IT service management, asset management and a CMDB.
ManageEngine ServiceDesk Plus adds asset management and a CMDB on-premises or in the cloud, but it is a commercial paid product rather than free software.
Freshservice
A cloud IT service management platform for help desk tickets, IT operations and asset management.
Freshservice is a hosted ITIL-based help desk with IT operations and asset management, removing server maintenance but costing money and offering no self-hosted option.
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i-doit
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FreeScout
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Zendesk
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