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Frappe Helpdesk vs Zammad: catalog facts
Frappe Helpdesk	Zammad
Free Free and open source to self-host, with managed hosting available through Frappe Cloud.	Free The self-hosted community edition is free; hosted plans are sold separately.
Web, Self-hosted	Linux, Web, Self-hosted
No per-agent pricing SLA targets with automated escalations	Packages for Debian, Ubuntu and CentOS plus Docker Actively released
Runs on the Frappe Framework stack, which adds setup work for newcomers Mobile access is a progressive web app rather than native apps	Server runs on Linux only Heavier to set up than simple PHP help desks
Self-hosted, Hosted service	Self-hosted
Open source	Open source
License: AGPL-3.0	License not stated
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.