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FreeScout vs Faveo Helpdesk: catalog facts
FreeScout	Faveo Helpdesk
Free Free and open source, with optional modules and installation services offered separately.	Free The community edition is free to download and run on your own server.
Web, Self-hosted	Web, Self-hosted
Unlimited agents, tickets and mailboxes Runs on ordinary PHP and MySQL hosting	Self-hosted, so ticket data stays on your own server Built on Laravel, a widely known PHP framework
Many extra channels and features come as separate modules You maintain the server and email setup yourself	Requires a PHP web server and database to set up and maintain Little documentation visible on the repository page
Self-hosted	Self-hosted
Open source	Open source
License not stated	License not stated
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.