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FreeScout vs Freshdesk: catalog facts
FreeScout	Freshdesk
Free Free and open source, with optional modules and installation services offered separately.	Freemium Free starting plan, with paid plans for more features.
Web, Self-hosted	Web
Unlimited agents, tickets and mailboxes Runs on ordinary PHP and MySQL hosting	Omnichannel ticketing in one inbox Automated workflows for routing and follow-up
Many extra channels and features come as separate modules You maintain the server and email setup yourself	Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT
Self-hosted	Hosted service
Open source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.