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FreeScout vs Request Tracker: catalog facts
FreeScout	Request Tracker
Free Free and open source, with optional modules and installation services offered separately.	Freemium Open-source software is free to self-host; hosted plans are available.
Web, Self-hosted	Web, Self-hosted
Unlimited agents, tickets and mailboxes Runs on ordinary PHP and MySQL hosting	Handles tickets entirely by email or web Highly customisable workflows and extensions
Many extra channels and features come as separate modules You maintain the server and email setup yourself	Setup and customisation take administrator effort Hosted plans go through sales
Self-hosted	Self-hosted, Hosted service
Open source	Open source
License not stated	License not stated
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.