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Freshdesk vs Chatwoot: catalog facts
Freshdesk	Chatwoot
Freemium Free starting plan, with paid plans for more features.	Freemium Self-hosting is free; the hosted cloud is paid with a free trial.
Web	Web, Self-hosted
Omnichannel ticketing in one inbox Automated workflows for routing and follow-up	Many channels in one shared inbox Can be self-hosted
Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT	Self-hosting means running and updating the server yourself AI features are tied to its Captain assistant
Hosted service	Self-hosted, Hosted service
Closed source	Open source
License not stated	License not stated
Account needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.