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FreshdeskFreeScout
Freemium

Free starting plan, with paid plans for more features.

 Free

Free and open source, with optional modules and installation services offered separately.

Web Web, Self-hosted
  • Omnichannel ticketing in one inbox
  • Automated workflows for routing and follow-up
  • Unlimited agents, tickets and mailboxes
  • Runs on ordinary PHP and MySQL hosting
  • Hosted only, with data kept on Freshworks servers
  • Focused on customer support rather than internal IT
  • Many extra channels and features come as separate modules
  • You maintain the server and email setup yourself
Hosted service Self-hosted
Closed source Open source
License not stated License not stated
Account needed Not stated if an account is needed
Not stated if it works offline Not stated if it works offline

Checked September 24, 2026

Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.