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Freshdesk vs Help Scout: catalog facts
Freshdesk	Help Scout
Freemium Free starting plan, with paid plans for more features.	Freemium Hosted subscription service; check the site for current plans.
Web	Web
Omnichannel ticketing in one inbox Automated workflows for routing and follow-up	Shared inbox for team support Nothing to install or host
Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT	Cloud only, no self-hosting Closed source
Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.