Help Scout

A hosted shared inbox and help desk service for customer support teams.

FreemiumProprietaryWeb
Official websitehelpscout.com

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About Help Scout

Help Scout is customer service software used through the browser. Support teams share an inbox for incoming customer messages and handle them together as a help desk, rather than working from individual email accounts.

It is positioned as covering the features a support team needs at a lower cost than other customer service platforms. It is a hosted service, so there is nothing to install or maintain, but your support data lives on Help Scout's servers.

Strengths

  • Shared inbox for team support
  • Nothing to install or host
  • Positioned as lower cost than larger platforms

Limitations

  • Cloud only, no self-hosting
  • Closed source

Details

Pricing
FreemiumHosted subscription service; check the site for current plans.
License
Proprietary
Developer
Help Scout
Platforms
Web
How it runs
Hosted service
Account
Required
Works offline
No
Best suited for
Small and mid-sized support teams that want a shared inbox without running a server
Last verified
Added
Provenance
Facts checked against the developer's own pages and store listings, 1 sources on file.

Alternatives to Help Scout

Compare all

Software that can replace Help Scout for an important use case, and what changes if you switch.

  • Zendesk

    A hosted customer and employee service platform for handling support tickets across channels.

    PaidProprietaryWeb

    Zendesk is a larger paid hosted platform with many channels, internal employee service, an integration marketplace and heavy AI features.

  • Freshdesk

    A cloud customer service help desk with omnichannel ticketing, automated workflows and AI agents.

    FreemiumProprietaryWeb

    Freshdesk is a hosted omnichannel help desk with automated workflows, AI agents and a free plan to start.

  • Zoho Desk

    A cloud help desk that collects support requests from several channels into one ticket inbox.

    FreemiumProprietaryWeb

    Zoho Desk adds a built-in help center with knowledge base and community to a hosted multichannel inbox, with a free tier.

  • FreeScout

    A self-hosted open source help desk and shared inbox, modelled on Help Scout and Zendesk.

    FreeOpen sourceWebSelf-hosted

    FreeScout is modelled on Help Scout but free, open source and self-hosted, with unlimited agents and mailboxes on your own PHP server.

  • Chatwoot

    An open-source customer support desk for live chat, email, WhatsApp and social conversations.

    FreemiumOpen sourceWebSelf-hosted

    Chatwoot is open source and self-hostable, adding live chat, WhatsApp and social channels to the shared inbox.

  • Libredesk

    An open-source, self-hosted customer support desk that ships as a single binary.

    FreeOpen sourceLinuxSelf-hosted

    Libredesk is an open-source, self-hosted support desk shipped as a single binary, keeping support data on your own server.

  • Jitbit Helpdesk

    An email-first help desk ticketing system available as a hosted service or a self-hosted install.

    PaidProprietaryWebSelf-hosted

    Jitbit Helpdesk offers email-first ticketing as SaaS or on-premises, with Exchange support and a documented API, but no free plan.

  • Hesk

    A lightweight PHP help desk with ticketing and a built-in knowledge base, self-hosted or cloud.

    FreemiumProprietaryWebSelf-hosted

    Hesk is a simple PHP help desk with a knowledge base that can be self-hosted or used in the cloud, and is not open source.

Help Scout as an alternative

Listings that name Help Scout as an alternative.

  • Front

    A shared inbox and customer service platform that lets teams handle email, chat and other channels together.

    PaidProprietaryWindowsmacOSWeb

    Help Scout is a hosted shared inbox and help desk for support teams, with a free tier and positioning as lower cost than larger platforms.

  • Missive

    A collaborative email app for teams that combines shared inboxes, internal chat and task assignment.

    FreemiumProprietaryWeb

    Help Scout is a hosted shared inbox and help desk aimed at support teams, positioned as lower cost, but without Missive's internal chat and task features.

Similar software

Related functionality, not necessarily a direct replacement.

Report a wrong fact or a dead link on this listing