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Freshdesk vs Hesk: catalog facts
Freshdesk	Hesk
Freemium Free starting plan, with paid plans for more features.	Freemium Free to download and self-host, with paid licenses and flat-fee cloud plans.
Web	Web, Self-hosted
Omnichannel ticketing in one inbox Automated workflows for routing and follow-up	Simple to install on a standard PHP server Built-in knowledge base for self-help
Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT	Not open source Some options require paid licenses or the cloud plan
Hosted service	Self-hosted, Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.