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Freshdesk vs Jitbit Helpdesk: catalog facts
Freshdesk	Jitbit Helpdesk
Freemium Free starting plan, with paid plans for more features.	Paid Paid software with a 21-day trial and no credit card required.
Web	Web, Self-hosted
Omnichannel ticketing in one inbox Automated workflows for routing and follow-up	Strong two-way email ticketing with Exchange and Office 365 support Choice of SaaS or on-premises deployment
Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT	Paid after the trial Closed source
Hosted service	Self-hosted, Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.