Jitbit Helpdesk
An email-first help desk ticketing system available as a hosted service or a self-hosted install.
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About Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets. Its main focus is two-way email ticketing over IMAP, Exchange, SMTP and Office 365, parsing incoming mail into tickets and sending notifications to users and agents. Tickets can also arrive from a web portal, a live chat widget, the API or WhatsApp.
It is built for IT support teams and can run as SaaS or on your own server, with a 21-day trial that needs no credit card. AI features help look up customer context and earlier answers.
Strengths
- Strong two-way email ticketing with Exchange and Office 365 support
- Choice of SaaS or on-premises deployment
- Tickets from email, portal, chat, API and WhatsApp in one inbox
- Documented API
Limitations
- Paid after the trial
- Closed source
Details
- Pricing
- PaidPaid software with a 21-day trial and no credit card required.
- License
- Proprietary
- Developer
- Jitbit
- Platforms
- Web, Self-hosted
- How it runs
- Self-hosted, Hosted service
- Account
- Required
- Best suited for
- IT support teams that handle most requests by email
- Categories
- IT administration
- Last verified
- Added
- Provenance
- Facts checked against the developer's own pages and store listings, 1 sources on file.
Alternatives to Jitbit Helpdesk
Compare allSoftware that can replace Jitbit Helpdesk for an important use case, and what changes if you switch.
Zendesk
A hosted customer and employee service platform for handling support tickets across channels.
Zendesk is a hosted-only proprietary platform for customer and employee service with many channels, an integration marketplace and built-in analytics.
Freshdesk
A cloud customer service help desk with omnichannel ticketing, automated workflows and AI agents.
Freshdesk is hosted only, offering omnichannel ticketing, automated workflows and a free plan, with data on Freshworks servers.
Zoho Desk
A cloud help desk that collects support requests from several channels into one ticket inbox.
Zoho Desk is a hosted multichannel help desk with a free tier and a customer help center, without an on-premises option.
osTicket
A long-established open source support ticketing system that you host on your own server.
osTicket is a free, open-source, long-established self-hosted ticketing system that keeps ticket data in house.
Request Tracker
An open-source ticketing system that turns support email into trackable tickets through a web interface.
Request Tracker is open source and email-driven like Jitbit, with highly customisable workflows, though setup takes administrator effort.
Zammad
A web-based open source help desk and ticketing system you install on your own server.
Zammad is a free open-source help desk for your own Linux server, with Debian, Ubuntu and Docker packages.
FreeScout
A self-hosted open source help desk and shared inbox, modelled on Help Scout and Zendesk.
FreeScout is a free open-source shared inbox on PHP and MySQL hosting with unlimited agents, extending through separate modules.
Help Scout
A hosted shared inbox and help desk service for customer support teams.
Help Scout is a hosted shared inbox for support teams, with nothing to install but no self-hosting.
Similar software
Related functionality, not necessarily a direct replacement.
Spiceworks Cloud Help Desk
A hosted IT help desk for tracking, prioritizing and managing user support requests.
Freshservice
A cloud IT service management platform for help desk tickets, IT operations and asset management.
Hesk
A lightweight PHP help desk with ticketing and a built-in knowledge base, self-hosted or cloud.
UVdesk Open Source
A free open source PHP help desk built on Symfony, with email piping and a knowledge base.
