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FreshdeskosTicket
Freemium

Free starting plan, with paid plans for more features.

 Free

Free to download and self-host; a separate paid hosted version is offered.

Web Web, Self-hosted
  • Omnichannel ticketing in one inbox
  • Automated workflows for routing and follow-up
  • Mature and widely used
  • Self-hosted, keeping ticket data in house
  • Hosted only, with data kept on Freshworks servers
  • Focused on customer support rather than internal IT
  • You install, update and secure the server yourself
  • Website promotes a separate paid hosted product
Hosted service Self-hosted
Closed source Open source
License not stated License not stated
Account needed Not stated if an account is needed
Not stated if it works offline Not stated if it works offline

Checked September 24, 2026

Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.