osTicket
A long-established open source support ticketing system that you host on your own server.
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About osTicket
osTicket is a web-based support ticket system that collects customer and user requests into tickets that staff can route, track and answer. You download it and install it on your own server, and the source is published on GitHub.
It suits IT departments and customer service teams who want a self-hosted ticketing system with a long track record. The developer also offers a paid cloud-hosted platform, SupportSystem, for those who prefer not to run a server.
Strengths
- Mature and widely used
- Self-hosted, keeping ticket data in house
- Published documentation
Limitations
- You install, update and secure the server yourself
- Website promotes a separate paid hosted product
Details
- Pricing
- FreeFree to download and self-host; a separate paid hosted version is offered.
- License
- Open source, license not stated
- Developer
- Enhancesoft
- Platforms
- Web, Self-hosted
- How it runs
- Self-hosted
- Best suited for
- IT and support teams wanting a proven self-hosted ticket system
- Categories
- IT administration
- Last verified
- Added
- Provenance
- Selected from the TechWalrus Resource Hub (Enterprise & Workplace IT); facts checked against the developer's own pages, 2 sources on file.
Alternatives to osTicket
Compare allSoftware that can replace osTicket for an important use case, and what changes if you switch.
Zammad
A web-based open source help desk and ticketing system you install on your own server.
Zammad is an open source self-hosted help desk with Linux packages and Docker, actively released, though its server runs on Linux only and is heavier to set up.
FreeScout
A self-hosted open source help desk and shared inbox, modelled on Help Scout and Zendesk.
FreeScout is an open source help desk and shared inbox with unlimited agents and mailboxes on PHP and MySQL hosting, though many channels come as separate modules.
GLPI
An open-source IT service management suite with help desk, asset inventory and CMDB.
GLPI is an open source self-hosted IT service management suite that adds asset inventory and a CMDB alongside its help desk, at the cost of more configuration.
UVdesk Open Source
A free open source PHP help desk built on Symfony, with email piping and a knowledge base.
UVdesk Open Source is a Symfony-based PHP help desk with email piping, a knowledge base and automated workflows, with customization assuming Symfony familiarity.
Hesk
A lightweight PHP help desk with ticketing and a built-in knowledge base, self-hosted or cloud.
Hesk is a lightweight PHP help desk with a built-in knowledge base and optional cloud version, but it is not open source and some options need paid licenses.
Trudesk
An open source help desk with real-time tickets, built-in chat and email-to-ticket conversion.
Trudesk is an open source self-hosted help desk adding real-time ticket updates and built-in chat, though it is a smaller project than osTicket.
Faveo Helpdesk
A self-hosted open source ticketing system for support teams, built on the Laravel PHP framework.
Faveo Helpdesk is an open source self-hosted ticketing system built on Laravel, with little documentation visible on its repository page.
Spiceworks Cloud Help Desk
A hosted IT help desk for tracking, prioritizing and managing user support requests.
Spiceworks Cloud Help Desk is a hosted service with a free Core plan and mobile apps, so there is no server to maintain but ticket data lives on Spiceworks servers.
osTicket as an alternative
Listings that name osTicket as an alternative.
iTop
An open-source web application for IT service management and configuration management databases.
osTicket is a mature open-source self-hosted ticket system, simpler in scope, offering ticketing without iTop's configuration management database.
Jira Service Management
Atlassian's hosted IT service management tool for requests, incidents and change management.
osTicket is a free open source self-hosted ticket system with no agent limit, but you install, update and secure the server yourself.
Request Tracker
An open-source ticketing system that turns support email into trackable tickets through a web interface.
osTicket is a long-established open source self-hosted ticket system, simpler and widely used, though you install, update and secure the server yourself.
Zendesk
A hosted customer and employee service platform for handling support tickets across channels.
osTicket is a free, long-established open-source ticket system you host on your own server, without Zendesk's integration marketplace or AI features.
Znuny
An open-source ticketing and service desk system forked from the OTRS Community Edition.
osTicket is a mature, widely used open-source self-hosted ticket system, though its website promotes a separate paid hosted product.
Similar software
Related functionality, not necessarily a direct replacement.
SolarWinds Incident Response
A hosted incident response service, formerly Squadcast, for alert handling, on-call schedules and escalations.
Atera
A hosted IT management platform combining remote monitoring, ticketing, patch management and AI agents.
Freshservice
A cloud IT service management platform for help desk tickets, IT operations and asset management.
