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Freshservice vs Jira Service Management: catalog facts
Freshservice	Jira Service Management
Paid Paid subscription service that can be started for free from the website.	Freemium Free for up to three agents, with paid plans for larger teams.
Web	Web
Help desk, IT operations and assets on one platform Built around ITIL practices	Covers incidents, changes and service requests Free tier for very small teams
Cloud only, with no self-hosted option Commercial service aimed at businesses	Free tier is limited to three agents Hosted only; data lives on Atlassian servers
Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.