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About Freshservice
Freshservice is a hosted ITSM platform from Freshworks built on ITIL practices. It brings service requests, IT operations and asset management into one web application, with AI features to help IT teams resolve issues and handle employee requests.
It runs as a cloud service, so there is nothing to install or host. Organisations can start for free from the website or book a demo, and Freshworks says more than 20,000 businesses use it.
Strengths
- Help desk, IT operations and assets on one platform
- Built around ITIL practices
- Hosted, with no server to maintain
Limitations
- Cloud only, with no self-hosted option
- Commercial service aimed at businesses
Details
- Pricing
- PaidPaid subscription service that can be started for free from the website.
- License
- Proprietary
- Developer
- Freshworks
- Platforms
- Web
- How it runs
- Hosted service
- Account
- Required
- Works offline
- No
- Best suited for
- Organisations wanting a hosted IT help desk without running their own server
- Categories
- IT administration
- Last verified
- Added
- Provenance
- Facts checked against the developer's own pages and store listings, 1 sources on file.
Alternatives to Freshservice
Compare allSoftware that can replace Freshservice for an important use case, and what changes if you switch.
Jira Service Management
Atlassian's hosted IT service management tool for requests, incidents and change management.
Jira Service Management is Atlassian's hosted ITSM tool for incidents, changes and requests, with a free tier limited to three agents.
ManageEngine ServiceDesk Plus
A service desk platform combining IT service management, asset management and a CMDB.
ManageEngine ServiceDesk Plus combines ITSM, asset management and a CMDB and can run on-premises as well as in the cloud.
Zendesk
A hosted customer and employee service platform for handling support tickets across channels.
Zendesk is a hosted ticketing platform covering customer support as well as internal employee service, with a large integration marketplace.
GLPI
An open-source IT service management suite with help desk, asset inventory and CMDB.
GLPI is an open-source, self-hostable help desk with asset inventory and a CMDB, free to host yourself but requiring configuration time.
iTop
An open-source web application for IT service management and configuration management databases.
iTop is an AGPL-licensed, self-hosted ITSM and CMDB application with low-code customisation, needing your own server and data modelling effort.
Spiceworks Cloud Help Desk
A hosted IT help desk for tracking, prioritizing and managing user support requests.
Spiceworks Cloud Help Desk is a hosted ticketing tool with a free Core plan and mobile apps, but advanced capabilities need a paid plan.
OTOBO
An open-source, web-based service management and help desk platform you can host yourself.
OTOBO is an open-source self-hosted ITSM platform based on ITIL practices with no licence costs, with a mostly German website.
Znuny
An open-source ticketing and service desk system forked from the OTRS Community Edition.
Znuny is an open-source self-hosted service desk forked from OTRS Community Edition, so you run the server instead of using a hosted service.
Similar software
Related functionality, not necessarily a direct replacement.
Freshdesk
A cloud customer service help desk with omnichannel ticketing, automated workflows and AI agents.
Snipe-IT
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Atera
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Reftab
A cloud asset management service for tracking hardware, software licenses, equipment and IT spend.
osTicket
A long-established open source support ticketing system that you host on your own server.
Zammad
A web-based open source help desk and ticketing system you install on your own server.
