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Gorgias vs Chatwoot: catalog facts
Gorgias	Chatwoot
Paid Paid plans; pricing is published on the site.	Freemium Self-hosting is free; the hosted cloud is paid with a free trial.
Web	Web, Self-hosted
Unified inbox across support channels Live Shopify data inside tickets	Many channels in one shared inbox Can be self-hosted
Focused on e-commerce, mainly Shopify Hosted only	Self-hosting means running and updating the server yourself AI features are tied to its Captain assistant
Web application, Hosted service	Self-hosted, Hosted service
Closed source	Open source
License not stated	License not stated
Account needed	Not stated if an account is needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.