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Gorgias vs Help Scout: catalog facts
Gorgias	Help Scout
Paid Paid plans; pricing is published on the site.	Freemium Hosted subscription service; check the site for current plans.
Web	Web
Unified inbox across support channels Live Shopify data inside tickets	Shared inbox for team support Nothing to install or host
Focused on e-commerce, mainly Shopify Hosted only	Cloud only, no self-hosting Closed source
Web application, Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Needs internet
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.