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Help Scout vs Freshdesk: catalog facts
Help Scout	Freshdesk
Freemium Hosted subscription service; check the site for current plans.	Freemium Free starting plan, with paid plans for more features.
Web	Web
Shared inbox for team support Nothing to install or host	Omnichannel ticketing in one inbox Automated workflows for routing and follow-up
Cloud only, no self-hosting Closed source	Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT
Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.