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Help Scout vs Gorgias: catalog facts
Help Scout	Gorgias
Freemium Hosted subscription service; check the site for current plans.	Paid Paid plans; pricing is published on the site.
Web	Web
Shared inbox for team support Nothing to install or host	Unified inbox across support channels Live Shopify data inside tickets
Cloud only, no self-hosting Closed source	Focused on e-commerce, mainly Shopify Hosted only
Hosted service	Web application, Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Needs internet
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.