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Help Scout vs Intercom: catalog facts
Help Scout	Intercom
Freemium Hosted subscription service; check the site for current plans.	Paid Paid plans with a 14-day free trial that needs no credit card.
Web	Web
Shared inbox for team support Nothing to install or host	AI agent Fin answers customers directly Omnichannel inbox with collaborative ticketing
Cloud only, no self-hosting Closed source	No free plan beyond the trial Aimed at business support teams rather than individuals
Hosted service	Web application, Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.