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Help Scout vs LiveAgent: catalog facts
Help ScoutLiveAgent
Freemium

Hosted subscription service; check the site for current plans.

Paid

Paid subscription with a 30-day free trial and no setup fee.

Web Web
  • Shared inbox for team support
  • Nothing to install or host
  • Ticketing, live chat, call center and knowledge base in one product
  • Built-in AI chatbot and reply assistance
  • Cloud only, no self-hosting
  • Closed source
  • Hosted only, no self-hosted option
  • Aimed at customer support teams rather than internal IT
Hosted service Web application, Hosted service
Closed source Closed source
License not stated License not stated
Account needed Account needed
Needs internet Needs internet

Checked September 24, 2026

Checked October 2, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.