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Help Scout vs Zendesk: catalog facts
Help Scout	Zendesk
Freemium Hosted subscription service; check the site for current plans.	Paid Paid subscription service with a free trial.
Web	Web
Shared inbox for team support Nothing to install or host	Tickets from many channels in one queue Covers both customer support and internal employee service
Cloud only, no self-hosting Closed source	Proprietary hosted service with data stored by Zendesk Heavy focus on AI features that may not suit every team
Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Needs internet
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.