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Help Scout vs Zoho Desk: catalog facts
Help Scout	Zoho Desk
Freemium Hosted subscription service; check the site for current plans.	Freemium Free signup is available, with paid plans offered through a free trial.
Web	Web
Shared inbox for team support Nothing to install or host	Multichannel inbox for support conversations Built-in help center with knowledge base and community
Cloud only, no self-hosting Closed source	Hosted only, no self-hosted edition AI features lean toward customer service rather than internal IT
Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Needs internet
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.