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Hesk vs Faveo Helpdesk: catalog facts
Hesk	Faveo Helpdesk
Freemium Free to download and self-host, with paid licenses and flat-fee cloud plans.	Free The community edition is free to download and run on your own server.
Web, Self-hosted	Web, Self-hosted
Simple to install on a standard PHP server Built-in knowledge base for self-help	Self-hosted, so ticket data stays on your own server Built on Laravel, a widely known PHP framework
Not open source Some options require paid licenses or the cloud plan	Requires a PHP web server and database to set up and maintain Little documentation visible on the repository page
Self-hosted, Hosted service	Self-hosted
Closed source	Open source
License not stated	License not stated
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.