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Hesk vs Freshdesk: catalog facts
Hesk	Freshdesk
Freemium Free to download and self-host, with paid licenses and flat-fee cloud plans.	Freemium Free starting plan, with paid plans for more features.
Web, Self-hosted	Web
Simple to install on a standard PHP server Built-in knowledge base for self-help	Omnichannel ticketing in one inbox Automated workflows for routing and follow-up
Not open source Some options require paid licenses or the cloud plan	Hosted only, with data kept on Freshworks servers Focused on customer support rather than internal IT
Self-hosted, Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.