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Hesk vs Trudesk: catalog facts
Hesk	Trudesk
Freemium Free to download and self-host, with paid licenses and flat-fee cloud plans.	Free Free to use, with the source available on GitHub.
Web, Self-hosted	Web, Self-hosted
Simple to install on a standard PHP server Built-in knowledge base for self-help	Real-time ticket updates and notifications Built-in chat between agents and customers
Not open source Some options require paid licenses or the cloud plan	Requires running and maintaining your own server when self-hosted Smaller project than older help desks such as osTicket
Self-hosted, Hosted service	Self-hosted, Hosted service
Closed source	Open source
License not stated	License not stated
Not stated if an account is needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.