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iTop vs Jira Service Management: catalog facts
iTop	Jira Service Management
Free Free and open source, with commercial offerings from Combodo.	Freemium Free for up to three agents, with paid plans for larger teams.
Web, Self-hosted	Web
Combines ITSM ticketing with a CMDB Low-code customisation for different organisations	Covers incidents, changes and service requests Free tier for very small teams
Setup and data modelling take effort Needs your own server to host	Free tier is limited to three agents Hosted only; data lives on Atlassian servers
Self-hosted	Hosted service
Open source	Closed source
License: AGPL-3.0	License not stated
No account needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.