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iTop vs Request Tracker: catalog facts
iTop	Request Tracker
Free Free and open source, with commercial offerings from Combodo.	Freemium Open-source software is free to self-host; hosted plans are available.
Web, Self-hosted	Web, Self-hosted
Combines ITSM ticketing with a CMDB Low-code customisation for different organisations	Handles tickets entirely by email or web Highly customisable workflows and extensions
Setup and data modelling take effort Needs your own server to host	Setup and customisation take administrator effort Hosted plans go through sales
Self-hosted	Self-hosted, Hosted service
Open source	Open source
License: AGPL-3.0	License not stated
No account needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.