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Jira Service Management vs Freshservice: catalog facts
Jira Service Management	Freshservice
Freemium Free for up to three agents, with paid plans for larger teams.	Paid Paid subscription service that can be started for free from the website.
Web	Web
Covers incidents, changes and service requests Free tier for very small teams	Help desk, IT operations and assets on one platform Built around ITIL practices
Free tier is limited to three agents Hosted only; data lives on Atlassian servers	Cloud only, with no self-hosted option Commercial service aimed at businesses
Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.