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Jira Service Management vs GLPI: catalog facts
Jira Service Management	GLPI
Freemium Free for up to three agents, with paid plans for larger teams.	Freemium Free and open source to self-host, with paid cloud hosting and services from Teclib'.
Web	Web, Self-hosted
Covers incidents, changes and service requests Free tier for very small teams	Help desk, asset inventory and CMDB in one application Agentless network inventory with SNMP reports
Free tier is limited to three agents Hosted only; data lives on Atlassian servers	Broad feature set takes time to configure Needs a server to host it yourself
Hosted service	Self-hosted, Hosted service
Closed source	Open source
License not stated	License not stated
Account needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.