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Jira Service Management vs iTop: catalog facts
Jira Service Management	iTop
Freemium Free for up to three agents, with paid plans for larger teams.	Free Free and open source, with commercial offerings from Combodo.
Web	Web, Self-hosted
Covers incidents, changes and service requests Free tier for very small teams	Combines ITSM ticketing with a CMDB Low-code customisation for different organisations
Free tier is limited to three agents Hosted only; data lives on Atlassian servers	Setup and data modelling take effort Needs your own server to host
Hosted service	Self-hosted
Closed source	Open source
License not stated	License: AGPL-3.0
Account needed	No account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.