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Jira Service Management vs ManageEngine ServiceDesk Plus: catalog facts
Jira Service Management	ManageEngine ServiceDesk Plus
Freemium Free for up to three agents, with paid plans for larger teams.	Paid Commercial software with a free trial.
Web	Web, Self-hosted
Covers incidents, changes and service requests Free tier for very small teams	ITSM, asset management and CMDB in one product Available on-premises or in the cloud
Free tier is limited to three agents Hosted only; data lives on Atlassian servers	Commercial product aimed at organisations Broad feature set takes time to configure
Hosted service	Self-hosted, Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.