ManageEngine ServiceDesk Plus
A service desk platform combining IT service management, asset management and a CMDB.
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About ManageEngine ServiceDesk Plus
ServiceDesk Plus is an ITIL-based service management platform. It combines IT service management, IT asset management and a configuration management database, and extends the same workflows to other departments such as HR, facilities and finance.
It includes AI features for drafting and refining replies, with integrations for ChatGPT and Microsoft Copilot. It can be run on-premises or used as a cloud service, and a free trial is available.
Strengths
- ITSM, asset management and CMDB in one product
- Available on-premises or in the cloud
- Service workflows for HR, facilities and finance too
Limitations
- Commercial product aimed at organisations
- Broad feature set takes time to configure
Details
- Pricing
- PaidCommercial software with a free trial.
- License
- Proprietary
- Developer
- ManageEngine
- Platforms
- Web, Self-hosted
- How it runs
- Self-hosted, Hosted service
- Account
- Required
- Best suited for
- IT teams needing an ITIL help desk with asset tracking, on-premises or hosted
- Categories
- IT administration
- Last verified
- Added
- Provenance
- Facts checked against the developer's own pages and store listings, 1 sources on file.
Alternatives to ManageEngine ServiceDesk Plus
Compare allSoftware that can replace ManageEngine ServiceDesk Plus for an important use case, and what changes if you switch.
Freshservice
A cloud IT service management platform for help desk tickets, IT operations and asset management.
Freshservice is a paid cloud ITSM platform with help desk, IT operations and asset management built around ITIL, but it has no on-premises option.
Jira Service Management
Atlassian's hosted IT service management tool for requests, incidents and change management.
Jira Service Management is Atlassian's hosted ITSM tool covering incidents, changes and requests, with a free tier for three agents and no on-premises option.
GLPI
An open-source IT service management suite with help desk, asset inventory and CMDB.
GLPI is open source and self-hostable at no cost, combining help desk, asset inventory and CMDB with agentless network inventory and plugins.
iTop
An open-source web application for IT service management and configuration management databases.
iTop is an AGPL-licensed self-hosted ITSM and CMDB application with low-code customisation, free to run but requiring setup and data modelling effort.
Zendesk
A hosted customer and employee service platform for handling support tickets across channels.
Zendesk is a proprietary hosted ticketing platform for customer and employee service across many channels, without the built-in CMDB and asset management.
OTOBO
An open-source, web-based service management and help desk platform you can host yourself.
OTOBO is a free open-source self-hosted service management platform with ITIL-based processes and adaptability to non-IT departments, with mostly German website content.
Znuny
An open-source ticketing and service desk system forked from the OTRS Community Edition.
Znuny is a free open-source self-hosted service desk forked from OTRS Community Edition, focused on ticketing with long-term support releases.
Spiceworks Cloud Help Desk
A hosted IT help desk for tracking, prioritizing and managing user support requests.
Spiceworks Cloud Help Desk is a hosted ticketing tool with a free Core plan and mobile apps, but it lacks a CMDB and self-hosting.
ManageEngine ServiceDesk Plus as an alternative
Listings that name ManageEngine ServiceDesk Plus as an alternative.
i-doit
A CMDB and IT documentation platform for recording hardware, software, networks and their relationships.
ManageEngine ServiceDesk Plus is a commercial ITIL service desk with asset management and a CMDB, available on-premises or hosted.
Snipe-IT
An open-source, self-hosted IT asset management system written in PHP, with optional paid hosting.
ManageEngine ServiceDesk Plus is a paid commercial product combining asset management, a CMDB and ITSM, available on-premises or in the cloud.
Similar software
Related functionality, not necessarily a direct replacement.
osTicket
A long-established open source support ticketing system that you host on your own server.
Freshdesk
A cloud customer service help desk with omnichannel ticketing, automated workflows and AI agents.
OCS Inventory NG
Open-source IT asset management server that inventories hardware and software across an organisation's devices.
ManageEngine Endpoint Central
Unified endpoint management suite for patching, software deployment, remote troubleshooting and securing desktops, servers and mobiles.
