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Jira Service ManagementOTOBO
Freemium

Free for up to three agents, with paid plans for larger teams.

 Free

Open source with no licence fees.

Web Web, Self-hosted
  • Covers incidents, changes and service requests
  • Free tier for very small teams
  • No licence costs
  • ITSM processes based on ITIL practices
  • Free tier is limited to three agents
  • Hosted only; data lives on Atlassian servers
  • You have to host and maintain the server yourself
  • Website content is mainly in German
Hosted service Self-hosted
Closed source Open source
License not stated License not stated
Account needed Not stated if an account is needed
Not stated if it works offline Not stated if it works offline

Checked September 23, 2026

Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.