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Jitbit Helpdesk vs Request Tracker: catalog facts
Jitbit Helpdesk	Request Tracker
Paid Paid software with a 21-day trial and no credit card required.	Freemium Open-source software is free to self-host; hosted plans are available.
Web, Self-hosted	Web, Self-hosted
Strong two-way email ticketing with Exchange and Office 365 support Choice of SaaS or on-premises deployment	Handles tickets entirely by email or web Highly customisable workflows and extensions
Paid after the trial Closed source	Setup and customisation take administrator effort Hosted plans go through sales
Self-hosted, Hosted service	Self-hosted, Hosted service
Closed source	Open source
License not stated	License not stated
Account needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.