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Jitbit Helpdesk vs Znuny: catalog facts
Jitbit Helpdesk	Znuny
Paid Paid software with a 21-day trial and no credit card required.	Free Free open-source software; professional services are offered separately.
Web, Self-hosted	Web, Self-hosted
Strong two-way email ticketing with Exchange and Office 365 support Choice of SaaS or on-premises deployment	Direct continuation of OTRS Community Edition Long-term support branch alongside a feature branch
Paid after the trial Closed source	Self-hosting requires server setup and maintenance Aimed at organizations rather than individuals
Self-hosted, Hosted service	Self-hosted
Closed source	Open source
License not stated	License not stated
Account needed	Not stated if an account is needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 24, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.