Compare software

LiveAgent vs Help Scout: catalog facts
LiveAgent	Help Scout
Paid Paid subscription with a 30-day free trial and no setup fee.	Freemium Hosted subscription service; check the site for current plans.
Web	Web
Ticketing, live chat, call center and knowledge base in one product Built-in AI chatbot and reply assistance	Shared inbox for team support Nothing to install or host
Hosted only, no self-hosted option Aimed at customer support teams rather than internal IT	Cloud only, no self-hosting Closed source
Web application, Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Needs internet	Needs internet
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.