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ManageEngine ServiceDesk Plus vs Jira Service Management: catalog facts
ManageEngine ServiceDesk Plus	Jira Service Management
Paid Commercial software with a free trial.	Freemium Free for up to three agents, with paid plans for larger teams.
Web, Self-hosted	Web
ITSM, asset management and CMDB in one product Available on-premises or in the cloud	Covers incidents, changes and service requests Free tier for very small teams
Commercial product aimed at organisations Broad feature set takes time to configure	Free tier is limited to three agents Hosted only; data lives on Atlassian servers
Self-hosted, Hosted service	Hosted service
Closed source	Closed source
License not stated	License not stated
Account needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.