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Microsoft Remote Help vs Quick Assist: catalog facts
Microsoft Remote Help	Quick Assist
Paid Part of Microsoft Intune, which requires organizational licensing.	Free Free from Microsoft.
macOS	Windows, macOS
Integrated with Intune and Entra ID authentication Both sides are authenticated for each session	Free and made by Microsoft View-only, annotation or full control modes
Only works within one organization's tenant Requires an Intune environment and corporate accounts	Basic feature set compared with commercial remote support tools Commonly abused by tech support scammers, so users must trust the helper
Downloadable app, Hosted service	Downloadable app
Closed source	Closed source
License not stated	License not stated
Account needed	Not stated if an account is needed
Needs internet	Needs internet
Official website Full listing and sources Checked October 2, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.