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Microsoft Remote Help vs ScreenConnect: catalog facts
Microsoft Remote HelpScreenConnect
Paid

Part of Microsoft Intune, which requires organizational licensing.

Paid

Commercial software with a free trial.

macOS Windows, macOS, Linux, Self-hosted
  • Integrated with Intune and Entra ID authentication
  • Both sides are authenticated for each session
  • Cloud or on-premises hosting
  • Attended support and unattended access in one product
  • Only works within one organization's tenant
  • Requires an Intune environment and corporate accounts
  • Paid product aimed at businesses
  • More than most people need for helping a relative
Downloadable app, Hosted service Self-hosted, Hosted service
Closed source Closed source
License not stated License not stated
Account needed Account needed
Needs internet Not stated if it works offline

Checked October 2, 2026

Checked September 23, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.